Manager of Resy Support

A company is looking for a Manager, Resy Support. Key Responsibilities Lead and mentor a team of customer service representatives, fostering a culture of excellence and accountability Develop and maintain customer service policies and procedures, ensuring compliance with standards and regulations Collaborate with product teams to support new Resy features and analyze support data to identify performance metrics and areas for improvement Required Qualifications Minimum 3 years in a post-sale Customer Success role Experience working with Product and Engineering teams Strong understanding of hospitality operations and industry expertise Self-motivated and adaptable to a fast-paced work environment Creative thinker with a customer-centric mindset

Jun 14, 2025 - 04:30

A company is looking for a Manager, Resy Support. Key Responsibilities Lead and mentor a team of customer service representatives, fostering a culture of excellence and accountability Develop and maintain customer service policies and procedures, ensuring compliance with standards and regulations Collaborate with product teams to support new Resy features and analyze support data to identify performance metrics and areas for improvement Required Qualifications Minimum 3 years in a post-sale Customer Success role Experience working with Product and Engineering teams Strong understanding of hospitality operations and industry expertise Self-motivated and adaptable to a fast-paced work environment Creative thinker with a customer-centric mindset