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Maryland Licensed Medicaid Supervisor
A company is looking for a Remote Medicaid Call Center Supervisor. Key Responsibilities Supervise Customer Service employees to enhance member and provider satisfaction and retention Develop, motivate, and evaluate staff while providing ongoing coaching and feedback Monitor performance metrics and ensure regulatory compliance while addressing resource allocation and barriers to performance Required Qualifications 4 years of experience in a member/call center environment 2 years of experience leading a member/customer service team Bachelor's Degree or equivalent work experience Preferred experience in a Medicaid and/or Medicare setting
A company is looking for a Remote Medicaid Call Center Supervisor.
Key Responsibilities
Supervise Customer Service employees to enhance member and provider satisfaction and retention
Develop, motivate, and evaluate staff while providing ongoing coaching and feedback
Monitor performance metrics and ensure regulatory compliance while addressing resource allocation and barriers to performance
Required Qualifications
4 years of experience in a member/call center environment
2 years of experience leading a member/customer service team
Bachelor's Degree or equivalent work experience
Preferred experience in a Medicaid and/or Medicare setting
