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Meet the new AI CEO: Klarna’s bold customer feedback loop bet
Klarna is experimenting with one of the more uncommon uses of generative AI we’ve seen in product as of late: letting customers speak directly to an AI-powered version of its CEO, Sebastian Siemiatkowski. The new feature allows customers to call a dedicated phone line and speak to the AI CEO to share feedback, ideas, or Read more » The post Meet the new AI CEO: Klarna’s bold customer feedback loop bet appeared first on Mind the Product.
Klarna is experimenting with one of the more uncommon uses of generative AI we’ve seen in product as of late: letting customers speak directly to an AI-powered version of its CEO, Sebastian Siemiatkowski. The new feature allows customers to call a dedicated phone line and speak to the AI CEO to share feedback, ideas, or Read more »
The post Meet the new AI CEO: Klarna’s bold customer feedback loop bet appeared first on Mind the Product.
