Michigan Licensed Logistics Analyst
A company is looking for a Logistics Analyst (REMOTE/Occasional Field Work) in Michigan. Key Responsibilities Develop and deploy workforce management strategies and templates Provide analytical input related to trends in call handle time and volume for continuous improvement Maintain headcount requirements and manage staffing to support compliance regulations Required Qualifications Associate degree or equivalent combination of education and experience 3-5 years of relevant experience with Workforce Management methodologies in call centers Expert level understanding of call center operations and analytics Preferred Bachelor's Degree or equivalent combination of education and experience Preferred certifications include Six Sigma, PMI, Business Analytics/Risk Management, and Workforce Certification
A company is looking for a Logistics Analyst (REMOTE/Occasional Field Work) in Michigan.
Key Responsibilities
Develop and deploy workforce management strategies and templates
Provide analytical input related to trends in call handle time and volume for continuous improvement
Maintain headcount requirements and manage staffing to support compliance regulations
Required Qualifications
Associate degree or equivalent combination of education and experience
3-5 years of relevant experience with Workforce Management methodologies in call centers
Expert level understanding of call center operations and analytics
Preferred Bachelor's Degree or equivalent combination of education and experience
Preferred certifications include Six Sigma, PMI, Business Analytics/Risk Management, and Workforce Certification
