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Mid Service Desk Liaison
A company is looking for a Mid Service Desk Liaison (SDL). Key Responsibilities Act as the primary point of contact between end users and the IT service desk Monitor and track IT incidents and service requests, ensuring timely resolution Analyze incident trends and recommend proactive solutions for recurring issues Required Qualifications Bachelor of Science in Information Technology or related field 2-4 years of experience supporting the Service Desk ITIL certification preferred Must be a U.S. Citizen No physical requirements needed for this position
A company is looking for a Mid Service Desk Liaison (SDL).
Key Responsibilities
Act as the primary point of contact between end users and the IT service desk
Monitor and track IT incidents and service requests, ensuring timely resolution
Analyze incident trends and recommend proactive solutions for recurring issues
Required Qualifications
Bachelor of Science in Information Technology or related field
2-4 years of experience supporting the Service Desk
ITIL certification preferred
Must be a U.S. Citizen
No physical requirements needed for this position
