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Klarna goes on recruitment drive after ditching AI-first policy
Buy now pay later payments service Klarna is actively recruiting again after re-evaluating its AI-driven customer service cost cutting plan and concluding that it needs to employ humans because its AI-first approach leads to lower quality. Klarna says it is exploring flexible, remote work models to attract a diverse workforce, including students and people living Read more » The post Klarna goes on recruitment drive after ditching AI-first policy appeared first on Mind the Product.
Buy now pay later payments service Klarna is actively recruiting again after re-evaluating its AI-driven customer service cost cutting plan and concluding that it needs to employ humans because its AI-first approach leads to lower quality. Klarna says it is exploring flexible, remote work models to attract a diverse workforce, including students and people living Read more »
The post Klarna goes on recruitment drive after ditching AI-first policy appeared first on Mind the Product.
