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North Carolina Customer Service Advocate
A company is looking for a Customer Service Advocate I. Key Responsibilities Receives and responds to routine member and/or provider inquiries, requests, and concerns in an accurate and timely manner Mitigates and prevents complaints from being escalated by resolving issues during the initial contact Documents all member or provider communications for quality and performance tracking through CRM applications Required Qualifications High School diploma or GED required Entry-level position with little or no previous experience required Experience interacting and multitasking using multiple systems and programs preferred Must reside in North Carolina
A company is looking for a Customer Service Advocate I.
Key Responsibilities
Receives and responds to routine member and/or provider inquiries, requests, and concerns in an accurate and timely manner
Mitigates and prevents complaints from being escalated by resolving issues during the initial contact
Documents all member or provider communications for quality and performance tracking through CRM applications
Required Qualifications
High School diploma or GED required
Entry-level position with little or no previous experience required
Experience interacting and multitasking using multiple systems and programs preferred
Must reside in North Carolina
