Outreach and Engagement Specialist
A company is looking for an Outreach & Engagement Specialist to support patient engagement with their health app. Key Responsibilities Proactively reach out to patients through various communication channels to encourage app engagement Provide clear instructions and personalized support to patients on using the app effectively Document interactions accurately and maintain adherence to HIPAA compliance during communications Required Qualifications Proficiency in technology for remote support and virtual communication platforms 3-4 years of experience in customer service or patient care roles preferred Basic knowledge of healthcare or wellness practices is a plus Strong problem-solving and organizational skills with the ability to prioritize tasks effectively Great empathy and a friendly, approachable demeanor
A company is looking for an Outreach & Engagement Specialist to support patient engagement with their health app.
Key Responsibilities
Proactively reach out to patients through various communication channels to encourage app engagement
Provide clear instructions and personalized support to patients on using the app effectively
Document interactions accurately and maintain adherence to HIPAA compliance during communications
Required Qualifications
Proficiency in technology for remote support and virtual communication platforms
3-4 years of experience in customer service or patient care roles preferred
Basic knowledge of healthcare or wellness practices is a plus
Strong problem-solving and organizational skills with the ability to prioritize tasks effectively
Great empathy and a friendly, approachable demeanor
