Patient Experience Manager

A company is looking for a Manager, Patient Experience & Operations Strategy. Key Responsibilities Design and analyze patient satisfaction feedback channels to measure satisfaction and identify areas for improvement Collaborate with cross-functional teams to enhance patient and caregiver experience and retention Act as the voice of the patient and caregiver, advocating for their needs in service delivery and product development Required Qualifications Bachelor's degree in healthcare administration, business, or a related field 5+ years of experience in healthcare focused on patient experience, engagement, or product management Experience designing patient experience surveys and leading transformation initiatives Strong data analysis skills to synthesize feedback into actionable insights Ability to work cross-functionally with various teams to align on goals and strategies

Jun 21, 2025 - 06:30

A company is looking for a Manager, Patient Experience & Operations Strategy. Key Responsibilities Design and analyze patient satisfaction feedback channels to measure satisfaction and identify areas for improvement Collaborate with cross-functional teams to enhance patient and caregiver experience and retention Act as the voice of the patient and caregiver, advocating for their needs in service delivery and product development Required Qualifications Bachelor's degree in healthcare administration, business, or a related field 5+ years of experience in healthcare focused on patient experience, engagement, or product management Experience designing patient experience surveys and leading transformation initiatives Strong data analysis skills to synthesize feedback into actionable insights Ability to work cross-functionally with various teams to align on goals and strategies