Product Support Administrator
A company is looking for a Product Support and Warranty Administrator (Remote, US). Key Responsibilities Assist customers with processing warranty claims and making changes to orders Process payments and work with vendors to order and return defective parts Maintain accurate records of customer interactions and issues in the system Required Qualifications High-speed internet and a quiet workspace without distractions Technical proficiency with computers and CRM systems; knowledge of Excel Good math skills and a technical mindset HVAC experience is a plus Emotional resilience to handle upset customers professionally
A company is looking for a Product Support and Warranty Administrator (Remote, US).
Key Responsibilities
Assist customers with processing warranty claims and making changes to orders
Process payments and work with vendors to order and return defective parts
Maintain accurate records of customer interactions and issues in the system
Required Qualifications
High-speed internet and a quiet workspace without distractions
Technical proficiency with computers and CRM systems; knowledge of Excel
Good math skills and a technical mindset
HVAC experience is a plus
Emotional resilience to handle upset customers professionally
