Program Manager, Digital Success

A company is looking for a Program Manager, Digital Success. Key Responsibilities Manage day-to-day operations of the Customer Success Platform to ensure strong adoption across the team Develop enablement assets to assist Customer Success Managers in supporting their clients Analyze engagement and performance data to inform team priorities and improve customer engagement strategies Required Qualifications 2-4 years of experience in Program Management, Customer Success Operations, or Enablement, preferably in a SaaS or startup environment Familiarity with systems like Salesforce, HubSpot, or Catalyst Proven ability to manage processes and tools effectively Strong ownership mindset with a focus on identifying and solving operational challenges Experience with digital success or scaled engagement programs is a plus

May 21, 2025 - 20:30

A company is looking for a Program Manager, Digital Success. Key Responsibilities Manage day-to-day operations of the Customer Success Platform to ensure strong adoption across the team Develop enablement assets to assist Customer Success Managers in supporting their clients Analyze engagement and performance data to inform team priorities and improve customer engagement strategies Required Qualifications 2-4 years of experience in Program Management, Customer Success Operations, or Enablement, preferably in a SaaS or startup environment Familiarity with systems like Salesforce, HubSpot, or Catalyst Proven ability to manage processes and tools effectively Strong ownership mindset with a focus on identifying and solving operational challenges Experience with digital success or scaled engagement programs is a plus