Remote Retail Team Leader
A company is looking for a Remote Retail Team Leader. Key Responsibilities Oversee day-to-day operations of a team of Customer Service Associates, ensuring performance meets or exceeds KPIs Coach, motivate, and appraise team members while enforcing organizational policies and recommending operational improvements Monitor staff performance and participate in hiring decisions and performance appraisals as needed Required Qualifications Minimum of 2 years of previous related experience in a fast-paced leadership role Experience in a call center environment preferred Strong proficiency in MS Office applications including Word, Excel, and PowerPoint Flexible with scheduling to accommodate a 24x7 work environment Good attendance record and performance metrics within the last 90 days
A company is looking for a Remote Retail Team Leader.
Key Responsibilities
Oversee day-to-day operations of a team of Customer Service Associates, ensuring performance meets or exceeds KPIs
Coach, motivate, and appraise team members while enforcing organizational policies and recommending operational improvements
Monitor staff performance and participate in hiring decisions and performance appraisals as needed
Required Qualifications
Minimum of 2 years of previous related experience in a fast-paced leadership role
Experience in a call center environment preferred
Strong proficiency in MS Office applications including Word, Excel, and PowerPoint
Flexible with scheduling to accommodate a 24x7 work environment
Good attendance record and performance metrics within the last 90 days
