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Renewal Operations Specialist
A company is looking for a Renewals Specialist to manage the renewal process and enhance customer satisfaction for commercial customers. Key Responsibilities Own the renewal process for a segment of commercial customers, ensuring timely renewals Develop and implement strategies to improve retention rates and customer satisfaction Collaborate cross-functionally with sales, customer success, and finance teams to ensure smooth renewal processes Required Qualifications 3+ years of experience in customer service within a SaaS business Proven track record handling contract renewals in a customer-facing role Strong understanding of SaaS/subscription-based business models Proficiency in CRM tools, particularly Salesforce Ability to manage multiple priorities effectively in a fast-paced environment
A company is looking for a Renewals Specialist to manage the renewal process and enhance customer satisfaction for commercial customers.
Key Responsibilities
Own the renewal process for a segment of commercial customers, ensuring timely renewals
Develop and implement strategies to improve retention rates and customer satisfaction
Collaborate cross-functionally with sales, customer success, and finance teams to ensure smooth renewal processes
Required Qualifications
3+ years of experience in customer service within a SaaS business
Proven track record handling contract renewals in a customer-facing role
Strong understanding of SaaS/subscription-based business models
Proficiency in CRM tools, particularly Salesforce
Ability to manage multiple priorities effectively in a fast-paced environment
