Senior Customer Support Engineer
A company is looking for a Senior Customer Support Engineer to join their team. Key Responsibilities Reproduce and debug customer issues using test environments and tools Communicate with customers to provide diagnostic and resolution steps Collaborate with team members and document customer interactions in compliance with security standards Required Qualifications 5+ years of customer support engineering experience or comparable technical role 5+ years of experience supporting enterprise-sized companies 2+ years of experience diagnosing production network connectivity and performance issues Experience with major cloud platforms, distributed systems, and containerization Proficiency in scripting languages for automation purposes
A company is looking for a Senior Customer Support Engineer to join their team.
Key Responsibilities
Reproduce and debug customer issues using test environments and tools
Communicate with customers to provide diagnostic and resolution steps
Collaborate with team members and document customer interactions in compliance with security standards
Required Qualifications
5+ years of customer support engineering experience or comparable technical role
5+ years of experience supporting enterprise-sized companies
2+ years of experience diagnosing production network connectivity and performance issues
Experience with major cloud platforms, distributed systems, and containerization
Proficiency in scripting languages for automation purposes
