![Building A Digital PR Strategy: 10 Essential Steps for Beginners [With Examples]](https://buzzsumo.com/wp-content/uploads/2023/09/Building-A-Digital-PR-Strategy-10-Essential-Steps-for-Beginners-With-Examples-bblog-masthead.jpg)
![How One Brand Solved the Marketing Attribution Puzzle [Video]](https://contentmarketinginstitute.com/wp-content/uploads/2025/03/marketing-attribution-model-600x338.png?#)
Service Desk Technician II
A company is looking for a Service Desk Technician II. Key Responsibilities Manage client service tickets, ensuring timely resolution or proper escalation Troubleshoot and resolve client issues, conducting root-cause analysis for recurring problems Coach and mentor team members to enhance performance and support professional development Required Qualifications 2-3 years of Help Desk experience Proficient in supporting and troubleshooting Microsoft Desktop and Server operating systems Solid knowledge of Microsoft 365, Google Workspace, and related email technologies Experience with software deployments and network hardware Desired Education: Bachelor's Degree in Computer Science or related discipline preferred
A company is looking for a Service Desk Technician II.
Key Responsibilities
Manage client service tickets, ensuring timely resolution or proper escalation
Troubleshoot and resolve client issues, conducting root-cause analysis for recurring problems
Coach and mentor team members to enhance performance and support professional development
Required Qualifications
2-3 years of Help Desk experience
Proficient in supporting and troubleshooting Microsoft Desktop and Server operating systems
Solid knowledge of Microsoft 365, Google Workspace, and related email technologies
Experience with software deployments and network hardware
Desired Education: Bachelor's Degree in Computer Science or related discipline preferred
