Service Desk Technician II

A company is looking for a Service Desk Technician II to provide technical support and system administration. Key Responsibilities Perform advanced troubleshooting for desktop, application, and network issues Assist with system administration tasks, including user account management and SaaS administration Maintain documentation of issues, resolutions, and processes in the ticketing system Required Qualifications Proficiency with Windows and macOS environments, iOS devices, and Microsoft 365 Hands-on experience with ticketing and remote support systems Experience with SaaS administration and Microsoft Office and SharePoint management Ability to prioritize and manage multiple tasks in a dynamic environment Willingness to lift up to 25 pounds and perform physical tasks as needed

Jun 20, 2025 - 18:00

A company is looking for a Service Desk Technician II to provide technical support and system administration. Key Responsibilities Perform advanced troubleshooting for desktop, application, and network issues Assist with system administration tasks, including user account management and SaaS administration Maintain documentation of issues, resolutions, and processes in the ticketing system Required Qualifications Proficiency with Windows and macOS environments, iOS devices, and Microsoft 365 Hands-on experience with ticketing and remote support systems Experience with SaaS administration and Microsoft Office and SharePoint management Ability to prioritize and manage multiple tasks in a dynamic environment Willingness to lift up to 25 pounds and perform physical tasks as needed