SLA Incident Response Coordinator
A company is looking for a SLA (Service Level Agreement) & Incident Response Coordinator. Key Responsibilities Monitor and track Service Level Agreement (SLA) performance across service delivery operations Analyze SLA data and generate reports to ensure compliance with service expectations Coordinate and track incidents to ensure timely resolution and minimal service disruption Required Qualifications Bachelor's degree and 5 years of experience, or a Master's degree and 3 years of experience, or a High School diploma and 9 years of experience Must be a U.S. Citizen Experience in IT service management, customer support, or a related field Strong knowledge of ITIL practices, particularly in service level management and performance measurement Demonstrated expertise in managing service level agreements and ensuring adherence to SLAs
A company is looking for a SLA (Service Level Agreement) & Incident Response Coordinator.
Key Responsibilities
Monitor and track Service Level Agreement (SLA) performance across service delivery operations
Analyze SLA data and generate reports to ensure compliance with service expectations
Coordinate and track incidents to ensure timely resolution and minimal service disruption
Required Qualifications
Bachelor's degree and 5 years of experience, or a Master's degree and 3 years of experience, or a High School diploma and 9 years of experience
Must be a U.S. Citizen
Experience in IT service management, customer support, or a related field
Strong knowledge of ITIL practices, particularly in service level management and performance measurement
Demonstrated expertise in managing service level agreements and ensuring adherence to SLAs
