Student Support Representative

A company is looking for a Student Support Representative to assist students with inquiries and provide information about university policies and programs. Key Responsibilities Provide timely information and problem resolution to students via phone, email, or chat Ensure compliance with federal student privacy laws and maintain confidentiality Collaborate with various departments to resolve student concerns and maintain performance goals Required Qualifications High School diploma required Familiarity with federal educational funding options and military educational funding sources Ability to work in a high-energy team environment with limited supervision Proficiency in using Customer Relationship Management (CRM) software and other relevant applications Understanding of FERPA guidelines and university policies regarding student privacy

Feb 26, 2025 - 15:01

A company is looking for a Student Support Representative to assist students with inquiries and provide information about university policies and programs. Key Responsibilities Provide timely information and problem resolution to students via phone, email, or chat Ensure compliance with federal student privacy laws and maintain confidentiality Collaborate with various departments to resolve student concerns and maintain performance goals Required Qualifications High School diploma required Familiarity with federal educational funding options and military educational funding sources Ability to work in a high-energy team environment with limited supervision Proficiency in using Customer Relationship Management (CRM) software and other relevant applications Understanding of FERPA guidelines and university policies regarding student privacy