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Support Operations Analyst
A company is looking for a Support Operations Analyst. Key Responsibilities Drive issue remediation by managing escalations across loan products and servicing platforms, tracking trends, and recommending improvements Support Loan Servicing Workstreams, including fraud claims, checks/wires research, and responding to credit reporting disputes Document procedures to improve process documentation of servicing and collections policies Required Qualifications 3+ years of experience in lending operations, loan servicing, or loan collections Strong analytical skills and ability to exercise sound judgment Knowledge of regulatory requirements for lending products Ability to work independently and in a fast-paced environment Empathy and understanding of small business owners and their finances
A company is looking for a Support Operations Analyst.
Key Responsibilities
Drive issue remediation by managing escalations across loan products and servicing platforms, tracking trends, and recommending improvements
Support Loan Servicing Workstreams, including fraud claims, checks/wires research, and responding to credit reporting disputes
Document procedures to improve process documentation of servicing and collections policies
Required Qualifications
3+ years of experience in lending operations, loan servicing, or loan collections
Strong analytical skills and ability to exercise sound judgment
Knowledge of regulatory requirements for lending products
Ability to work independently and in a fast-paced environment
Empathy and understanding of small business owners and their finances