Support Specialist
A company is looking for a Support Specialist I to provide technical assistance and customer support. Key Responsibilities Provide technical support and troubleshooting for software applications, both cloud-based and on-premise Utilize ticketing systems to track and manage support requests efficiently Collaborate with product and engineering teams to improve software and support processes Required Qualifications 2-3 years of experience in a technical support or IT support role, preferably in a SaaS environment Solid understanding of cloud-based solutions, on-premise software, and mobile applications Experience with ticketing systems such as Zendesk or Jira Familiarity with remote support tools like TeamViewer or ConnectWise Ability to work independently and manage multiple support tickets in a fast-paced environment
A company is looking for a Support Specialist I to provide technical assistance and customer support.
Key Responsibilities
Provide technical support and troubleshooting for software applications, both cloud-based and on-premise
Utilize ticketing systems to track and manage support requests efficiently
Collaborate with product and engineering teams to improve software and support processes
Required Qualifications
2-3 years of experience in a technical support or IT support role, preferably in a SaaS environment
Solid understanding of cloud-based solutions, on-premise software, and mobile applications
Experience with ticketing systems such as Zendesk or Jira
Familiarity with remote support tools like TeamViewer or ConnectWise
Ability to work independently and manage multiple support tickets in a fast-paced environment
