Technical Support Account Manager
A company is looking for a Technical Support Account Manager for their eduClimber product. Key Responsibilities Provide accurate and responsive service and support to internal stakeholders and strategic accounts Communicate with customers via email to answer questions and troubleshoot issues Maintain expertise in all products and services to effectively support customers Required Qualifications High school diploma/GED with 2+ years of experience in technical account management support or equivalent education and experience Cross-training in other customer-facing departments is preferred Experience in workflow planning and troubleshooting customer inquiries Familiarity with virtual system software Proficiency in Microsoft Office Suite and other computer applications
A company is looking for a Technical Support Account Manager for their eduClimber product.
Key Responsibilities
Provide accurate and responsive service and support to internal stakeholders and strategic accounts
Communicate with customers via email to answer questions and troubleshoot issues
Maintain expertise in all products and services to effectively support customers
Required Qualifications
High school diploma/GED with 2+ years of experience in technical account management support or equivalent education and experience
Cross-training in other customer-facing departments is preferred
Experience in workflow planning and troubleshooting customer inquiries
Familiarity with virtual system software
Proficiency in Microsoft Office Suite and other computer applications
