Technical Support Analyst

A company is looking for a Technical Support Analyst to troubleshoot technical challenges for customers and partners. Key Responsibilities Provide exceptional customer support via various communication channels, addressing issues related to products and solutions Identify, document, and resolve hardware and software issues while ensuring SLAs/KPIs are met Collaborate with internal teams and report software bugs for future improvements Required Qualifications Bachelor's Degree or equivalent experience in a technology-related field, preferably Computer Science Demonstrated success with root cause analysis and troubleshooting complex systems Knowledge of internet-based systems and multiple operating systems Willingness to learn new programming languages and adapt to changing technical environments Experience working with CRM casing software is preferred

May 30, 2025 - 21:10

A company is looking for a Technical Support Analyst to troubleshoot technical challenges for customers and partners. Key Responsibilities Provide exceptional customer support via various communication channels, addressing issues related to products and solutions Identify, document, and resolve hardware and software issues while ensuring SLAs/KPIs are met Collaborate with internal teams and report software bugs for future improvements Required Qualifications Bachelor's Degree or equivalent experience in a technology-related field, preferably Computer Science Demonstrated success with root cause analysis and troubleshooting complex systems Knowledge of internet-based systems and multiple operating systems Willingness to learn new programming languages and adapt to changing technical environments Experience working with CRM casing software is preferred