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Technical Support Analyst
A company is looking for an Assoc Technical Support Analyst. Key Responsibilities Receives inbound client inquiries via phone, web chat, e-mail, and online ticket Troubleshoots software application issues and guides clients to resolution Documents customer information and recurring technical issues for quality support Qualifications & Requirements Associates/Bachelors strongly preferred Proficient PC skills in Windows and IOS environments Knowledge of mobile devices (Smartphones/iPads) Ability to document and track issues to resolution 1 year of PC desktop support or technical support experience preferred
A company is looking for an Assoc Technical Support Analyst.
Key Responsibilities
Receives inbound client inquiries via phone, web chat, e-mail, and online ticket
Troubleshoots software application issues and guides clients to resolution
Documents customer information and recurring technical issues for quality support
Qualifications & Requirements
Associates/Bachelors strongly preferred
Proficient PC skills in Windows and IOS environments
Knowledge of mobile devices (Smartphones/iPads)
Ability to document and track issues to resolution
1 year of PC desktop support or technical support experience preferred