Technical Support Lead

A company is looking for a Technical Support Lead. Key Responsibilities Diagnose, troubleshoot, and resolve issues for assigned clients to enhance customer satisfaction and retention Respond to technical support tickets and establish trusted relationships with customers to drive product value Maintain customer success strategies and collaborate with internal teams to ensure timely deliverables Required Qualifications 3-5 years of experience in customer support and 1-2 years in Cyber/Data Protection Good technical knowledge Experience working with customers from North America, Europe, or Asia Pacific Ability to work across multiple departments in a deadline-driven environment Prior experience in a technology-based product support or training role

Mar 12, 2025 - 10:10

A company is looking for a Technical Support Lead. Key Responsibilities Diagnose, troubleshoot, and resolve issues for assigned clients to enhance customer satisfaction and retention Respond to technical support tickets and establish trusted relationships with customers to drive product value Maintain customer success strategies and collaborate with internal teams to ensure timely deliverables Required Qualifications 3-5 years of experience in customer support and 1-2 years in Cyber/Data Protection Good technical knowledge Experience working with customers from North America, Europe, or Asia Pacific Ability to work across multiple departments in a deadline-driven environment Prior experience in a technology-based product support or training role