Technical Support Lead

A company is looking for a Technical Support Lead to build and manage its support function. Key Responsibilities Design and implement technical support infrastructure, processes, and tooling from scratch Hire, manage, and mentor an offshore support team while serving as their onshore leader Collaborate cross-functionally with various teams to ensure a cohesive support experience Required Qualifications 5+ years of experience in technical support roles, with 2+ years in a leadership capacity Previous SaaS startup experience Proven experience building or scaling a support function from early-stage Experience with support tools like Intercom, Jira, and Slack Healthcare experience is preferred

Jun 21, 2025 - 05:40

A company is looking for a Technical Support Lead to build and manage its support function. Key Responsibilities Design and implement technical support infrastructure, processes, and tooling from scratch Hire, manage, and mentor an offshore support team while serving as their onshore leader Collaborate cross-functionally with various teams to ensure a cohesive support experience Required Qualifications 5+ years of experience in technical support roles, with 2+ years in a leadership capacity Previous SaaS startup experience Proven experience building or scaling a support function from early-stage Experience with support tools like Intercom, Jira, and Slack Healthcare experience is preferred