Technical Support Lead
A company is looking for a Technical Support Lead.
Key Responsibilities
Diagnose, troubleshoot, and resolve issues for assigned clients to enhance customer satisfaction and retention
Respond to technical support tickets and establish trusted relationships with customers to drive product value
Maintain customer success strategies and collaborate with internal teams to ensure timely deliverables
Required Qualifications
3-5 years of experience in customer support and 1-2 years in Cyber/Data Protection
Good technical knowledge
Experience working with customers from North America, Europe, or Asia Pacific
Ability to work across multiple departments in a deadline-driven environment
Prior experience in a technology-based product support or training role
A company is looking for a Technical Support Lead.
Key Responsibilities
Diagnose, troubleshoot, and resolve issues for assigned clients to enhance customer satisfaction and retention
Respond to technical support tickets and establish trusted relationships with customers to drive product value
Maintain customer success strategies and collaborate with internal teams to ensure timely deliverables
Required Qualifications
3-5 years of experience in customer support and 1-2 years in Cyber/Data Protection
Good technical knowledge
Experience working with customers from North America, Europe, or Asia Pacific
Ability to work across multiple departments in a deadline-driven environment
Prior experience in a technology-based product support or training role