Associate Director of Provider Enablement
A company is looking for an Associate Director, Provider Enablement and Performance Excellence. Key Responsibilities Lead provider-facing change management efforts and develop rollout plans for product and policy updates Oversee the self-service content strategy and ensure provider documentation is user-friendly and up-to-date Leverage data to improve provider experience and operational quality through performance programs Required Qualifications 6+ years of experience in provider enablement, operations, clinical training, or healthcare support roles Clinical experience in high-growth tech, digital health, or mental health environments is preferred Proven ability to manage complex, cross-functional programs Experience with self-service platforms like Zendesk and using data to optimize support models Strong people leadership skills and ability to lead through influence across teams
A company is looking for an Associate Director, Provider Enablement and Performance Excellence.
Key Responsibilities
Lead provider-facing change management efforts and develop rollout plans for product and policy updates
Oversee the self-service content strategy and ensure provider documentation is user-friendly and up-to-date
Leverage data to improve provider experience and operational quality through performance programs
Required Qualifications
6+ years of experience in provider enablement, operations, clinical training, or healthcare support roles
Clinical experience in high-growth tech, digital health, or mental health environments is preferred
Proven ability to manage complex, cross-functional programs
Experience with self-service platforms like Zendesk and using data to optimize support models
Strong people leadership skills and ability to lead through influence across teams
