Tier 2 Help Desk Specialist
A company is looking for a Tier 2 Help Desk Specialist to support its remote workforce and maintain secure IT operations. Key Responsibilities: Respond to support requests with effective troubleshooting across various platforms Diagnose and resolve hardware, software, and network issues in macOS and Windows environments Manage account provisioning, compliance monitoring, and contribute to knowledge bases and documentation Required Qualifications: 2+ years of experience in a Tier 2 IT Support or related technical role Proficiency with Google Workspace, Okta, Slack, and IT ticketing systems Experience supporting macOS and Windows environments Familiarity with endpoint security standards and compliance monitoring Ability to securely handle and ship company equipment from home
A company is looking for a Tier 2 Help Desk Specialist to support its remote workforce and maintain secure IT operations.
Key Responsibilities:
Respond to support requests with effective troubleshooting across various platforms
Diagnose and resolve hardware, software, and network issues in macOS and Windows environments
Manage account provisioning, compliance monitoring, and contribute to knowledge bases and documentation
Required Qualifications:
2+ years of experience in a Tier 2 IT Support or related technical role
Proficiency with Google Workspace, Okta, Slack, and IT ticketing systems
Experience supporting macOS and Windows environments
Familiarity with endpoint security standards and compliance monitoring
Ability to securely handle and ship company equipment from home
