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Tier 2 Help Desk Specialist
A company is looking for a Tier 2 Help Desk Specialist to join their IT support team in a hybrid work environment. Key Responsibilities Deliver Tier 2 technical support for hardware, software, and network-related issues via various communication methods Troubleshoot and resolve escalated help desk tickets, ensuring timely solutions for complex issues Document support interactions and collaborate with Tier 1 support and other IT teams for seamless service delivery Qualifications Associate's degree in Information Technology, Computer Science, or related field, or equivalent work experience Minimum of 2 years of experience in a help desk or technical support role, preferably in a Tier 2 capacity Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common enterprise software applications Experience with network troubleshooting, including Wi-Fi, VPNs, and LAN/WAN Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred
A company is looking for a Tier 2 Help Desk Specialist to join their IT support team in a hybrid work environment.
Key Responsibilities
Deliver Tier 2 technical support for hardware, software, and network-related issues via various communication methods
Troubleshoot and resolve escalated help desk tickets, ensuring timely solutions for complex issues
Document support interactions and collaborate with Tier 1 support and other IT teams for seamless service delivery
Qualifications
Associate's degree in Information Technology, Computer Science, or related field, or equivalent work experience
Minimum of 2 years of experience in a help desk or technical support role, preferably in a Tier 2 capacity
Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common enterprise software applications
Experience with network troubleshooting, including Wi-Fi, VPNs, and LAN/WAN
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred