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Tier I Support Technician
A company is looking for a Tier I Support Technician - Temporary. Key Responsibilities Obtain necessary information from end-users and register support requests efficiently Monitor production events and escalate complex issues to senior team members Troubleshoot various IT systems and assist in business continuity and disaster recovery plans Required Qualifications High school diploma or GED required Associate or Bachelor's degree in Engineering, Computer Science, or a related field preferred 1 year of IT infrastructure technical implementation experience with direct client interaction required Ability to articulate technical issues to both technical and non-technical personnel Strong customer service skills with professionalism
A company is looking for a Tier I Support Technician - Temporary.
Key Responsibilities
Obtain necessary information from end-users and register support requests efficiently
Monitor production events and escalate complex issues to senior team members
Troubleshoot various IT systems and assist in business continuity and disaster recovery plans
Required Qualifications
High school diploma or GED required
Associate or Bachelor's degree in Engineering, Computer Science, or a related field preferred
1 year of IT infrastructure technical implementation experience with direct client interaction required
Ability to articulate technical issues to both technical and non-technical personnel
Strong customer service skills with professionalism
