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Triage Specialist
A company is looking for a Triage Specialist to join their Operations Team. Key Responsibilities Respond to customer inquiries and coordinate resources to meet their needs Participate as a tier 1 support technician and assist clients with technical support issues Manage client interactions and maintain knowledge of the company's solutions and best practices Required Qualifications Approximately 2 years of experience in a technical support role Industry-recognized IT certifications such as CompTIA ITF+, A+, or Networking+ are a plus Technical knowledge of operating systems including Windows, macOS, iOS, and Android Ability to operate independently and manage multiple tasks efficiently Experience in client-facing roles is preferred
A company is looking for a Triage Specialist to join their Operations Team.
Key Responsibilities
Respond to customer inquiries and coordinate resources to meet their needs
Participate as a tier 1 support technician and assist clients with technical support issues
Manage client interactions and maintain knowledge of the company's solutions and best practices
Required Qualifications
Approximately 2 years of experience in a technical support role
Industry-recognized IT certifications such as CompTIA ITF+, A+, or Networking+ are a plus
Technical knowledge of operating systems including Windows, macOS, iOS, and Android
Ability to operate independently and manage multiple tasks efficiently
Experience in client-facing roles is preferred