Triage Specialist

A company is looking for a Triage Specialist to join their Operations Team. Key Responsibilities Respond to customer inquiries and coordinate resources to meet their needs Participate as a tier 1 support technician and assist clients with technical support issues Manage client interactions and maintain knowledge of the company's solutions and best practices Required Qualifications Approximately 2 years of experience in a technical support role Industry-recognized IT certifications such as CompTIA ITF+, A+, or Networking+ are a plus Technical knowledge of operating systems including Windows, macOS, iOS, and Android Ability to operate independently and manage multiple tasks efficiently Experience in client-facing roles is preferred

Mar 13, 2025 - 16:24
 0
Triage Specialist
A company is looking for a Triage Specialist to join their Operations Team. Key Responsibilities Respond to customer inquiries and coordinate resources to meet their needs Participate as a tier 1 support technician and assist clients with technical support issues Manage client interactions and maintain knowledge of the company's solutions and best practices Required Qualifications Approximately 2 years of experience in a technical support role Industry-recognized IT certifications such as CompTIA ITF+, A+, or Networking+ are a plus Technical knowledge of operating systems including Windows, macOS, iOS, and Android Ability to operate independently and manage multiple tasks efficiently Experience in client-facing roles is preferred