Triage Specialist
A company is looking for a Triage Specialist in the Pacific Time Zone. Key Responsibilities Respond to customer inquiries and coordinate resources to meet client needs Participate as a tier 1 support technician and manage ticket queues Assist clients with technical support questions and maintain client interaction records Required Qualifications Approximately 2 years of experience in a technical support role Industry-recognized IT certifications such as CompTIA ITF+, A+, or Networking+ are a plus Technical knowledge of operating systems including Windows, macOS, iOS, and Android Ability to operate independently and manage multiple tasks efficiently Experience in providing privacy and identity theft advice is beneficial
A company is looking for a Triage Specialist in the Pacific Time Zone.
Key Responsibilities
Respond to customer inquiries and coordinate resources to meet client needs
Participate as a tier 1 support technician and manage ticket queues
Assist clients with technical support questions and maintain client interaction records
Required Qualifications
Approximately 2 years of experience in a technical support role
Industry-recognized IT certifications such as CompTIA ITF+, A+, or Networking+ are a plus
Technical knowledge of operating systems including Windows, macOS, iOS, and Android
Ability to operate independently and manage multiple tasks efficiently
Experience in providing privacy and identity theft advice is beneficial
