VIP Retention Team Supervisor

A company is looking for a VIP Team Supervisor to oversee and coordinate the VIP Retention Team. Key Responsibilities Supervise up to 20 team members and ensure retention goals are met Monitor team performance through call reviews, coaching, and statistical analysis Analyze VIP retention inquiries and support departmental cost and revenue initiatives Required Qualifications Bachelor's degree (BA/BS) or equivalent combination of education and experience Ability to interpret safety rules, operating instructions, and procedure manuals Intermediate to advanced Microsoft Office skills, especially in Word and Excel Experience in performance management and conducting performance reviews Ability to analyze data to address customer-related needs effectively

Jun 13, 2025 - 21:00

A company is looking for a VIP Team Supervisor to oversee and coordinate the VIP Retention Team. Key Responsibilities Supervise up to 20 team members and ensure retention goals are met Monitor team performance through call reviews, coaching, and statistical analysis Analyze VIP retention inquiries and support departmental cost and revenue initiatives Required Qualifications Bachelor's degree (BA/BS) or equivalent combination of education and experience Ability to interpret safety rules, operating instructions, and procedure manuals Intermediate to advanced Microsoft Office skills, especially in Word and Excel Experience in performance management and conducting performance reviews Ability to analyze data to address customer-related needs effectively