Virginia Call Center Supervisor
A company is looking for a Call Center Supervisor to lead a team of Enrollment Service Representatives in a remote setting. Key Responsibilities Supervise call center staff to ensure quality standards and adherence to procedures Evaluate employee performance and recommend personnel actions in collaboration with Human Resources Identify training needs and provide coaching to direct reports to enhance performance Required Qualifications Bachelor's degree in a related field 3-5 years of relevant professional experience Coaching experience preferred Experience with cost-saving or streamlining processes preferred Prior call center supervisor experience preferred
A company is looking for a Call Center Supervisor to lead a team of Enrollment Service Representatives in a remote setting.
Key Responsibilities
Supervise call center staff to ensure quality standards and adherence to procedures
Evaluate employee performance and recommend personnel actions in collaboration with Human Resources
Identify training needs and provide coaching to direct reports to enhance performance
Required Qualifications
Bachelor's degree in a related field
3-5 years of relevant professional experience
Coaching experience preferred
Experience with cost-saving or streamlining processes preferred
Prior call center supervisor experience preferred
