Workforce Data Analyst
A company is looking for a Workforce Data Analyst to analyze data for senior leadership and monitor call center performance. Key Responsibilities Monitor real-time call volume, service levels, and staffing adherence Analyze contact center performance and recommend schedule changes Perform Workforce Management duties including scheduling and data entry updates Required Qualifications Bachelor's degree or equivalent experience required Minimum one year of call center experience preferred User level experience with Excel and database software applications Demonstrated ability to analyze data for business recommendations Accurate data entry skills required
A company is looking for a Workforce Data Analyst to analyze data for senior leadership and monitor call center performance.
Key Responsibilities
Monitor real-time call volume, service levels, and staffing adherence
Analyze contact center performance and recommend schedule changes
Perform Workforce Management duties including scheduling and data entry updates
Required Qualifications
Bachelor's degree or equivalent experience required
Minimum one year of call center experience preferred
User level experience with Excel and database software applications
Demonstrated ability to analyze data for business recommendations
Accurate data entry skills required
