XM Care Representative
A company is looking for an XM Care Representative (Retention). Key Responsibilities Engage with customers to identify and resolve issues related to provisioning, billing, and service concerns Promote Xfinity Mobile products and services while ensuring a high-quality customer experience Utilize multiple systems to manage customer service orders and maintain accurate documentation Required Qualifications High School Diploma or GED 0-2 years of relevant work experience Ability to work flexible schedules, including nights and weekends Technical knowledge to troubleshoot customer issues effectively Understanding of sales compensation plans and goals
A company is looking for an XM Care Representative (Retention).
Key Responsibilities
Engage with customers to identify and resolve issues related to provisioning, billing, and service concerns
Promote Xfinity Mobile products and services while ensuring a high-quality customer experience
Utilize multiple systems to manage customer service orders and maintain accurate documentation
Required Qualifications
High School Diploma or GED
0-2 years of relevant work experience
Ability to work flexible schedules, including nights and weekends
Technical knowledge to troubleshoot customer issues effectively
Understanding of sales compensation plans and goals
