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Bilingual Customer Care Specialist
A company is looking for a Bilingual Customer Care Specialist who will serve as the primary point of contact for customers, ensuring a positive experience. Key Responsibilities Handle inbound calls, researching and resolving loan-level inquiries related to hazard insurance, mortgage banking, and property loss Listen to customer concerns with empathy and provide effective resolutions Participate in special projects and adjust priorities as needed Required Qualifications Minimum high school diploma or GED, with at least 1 year of work experience required Preferred college degree with 0-1 year of work experience Ability to adapt well to change and work in a fast-paced environment Experience in multitasking using technology for call handling and documentation Relentless drive to own and resolve customer issues
A company is looking for a Bilingual Customer Care Specialist who will serve as the primary point of contact for customers, ensuring a positive experience.
Key Responsibilities
Handle inbound calls, researching and resolving loan-level inquiries related to hazard insurance, mortgage banking, and property loss
Listen to customer concerns with empathy and provide effective resolutions
Participate in special projects and adjust priorities as needed
Required Qualifications
Minimum high school diploma or GED, with at least 1 year of work experience required
Preferred college degree with 0-1 year of work experience
Ability to adapt well to change and work in a fast-paced environment
Experience in multitasking using technology for call handling and documentation
Relentless drive to own and resolve customer issues