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Bilingual Customer Success Representative
A company is looking for a Customer Success Representative (Spanish Bilingual). Key Responsibilities Manage inbound customer calls and provide escalated support to Level 1 agents Monitor escalated case queues and address issues in real-time Provide real-time support to internal teams via TEAMS and assist with case resolution Required Qualifications Proficient Spanish/English bilingual speaker Previous experience in a customer-facing or engagement role Ability to manage multiple channels of communication Proficiency in using TEAMS and web-based case management systems College degree preferred
A company is looking for a Customer Success Representative (Spanish Bilingual).
Key Responsibilities
Manage inbound customer calls and provide escalated support to Level 1 agents
Monitor escalated case queues and address issues in real-time
Provide real-time support to internal teams via TEAMS and assist with case resolution
Required Qualifications
Proficient Spanish/English bilingual speaker
Previous experience in a customer-facing or engagement role
Ability to manage multiple channels of communication
Proficiency in using TEAMS and web-based case management systems
College degree preferred