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Bilingual Customer Success Representative
A company is looking for a Bilingual Customer Success Representative for a 6-month remote contract. Key Responsibilities Provide customer service by resolving Partner and Borrower inquiries via phone and email Post, reconcile, and balance daily financial transactions related to loan payments Identify opportunities to improve the overall customer service experience Required Qualifications Fluency in English and French Customer service experience is required 1+ years of experience in financial services or a call center environment is an asset Previous experience in payment processing is considered an asset Availability to work between 4:00 PM - 12:00 AM, Monday to Friday, with 1-2 weekend shifts per month
A company is looking for a Bilingual Customer Success Representative for a 6-month remote contract.
Key Responsibilities
Provide customer service by resolving Partner and Borrower inquiries via phone and email
Post, reconcile, and balance daily financial transactions related to loan payments
Identify opportunities to improve the overall customer service experience
Required Qualifications
Fluency in English and French
Customer service experience is required
1+ years of experience in financial services or a call center environment is an asset
Previous experience in payment processing is considered an asset
Availability to work between 4:00 PM - 12:00 AM, Monday to Friday, with 1-2 weekend shifts per month
