Bilingual Patient Support Representative
A company is looking for a Bilingual English and Spanish Patient Support Center Representative.
Key Responsibilities
Assist patients and providers with scheduling, referrals, and medication refills through inbound calls
Multi-task using multiple software systems while adhering to performance goals for patient satisfaction and quality
Document interactions accurately during calls and assist with resolving patient issues as needed
Required Qualifications
High School Diploma / GED or equivalent work experience
Must be 18 years of age or older
2+ years of experience in a customer service-based role
Bilingual fluency in English and Spanish
Proficiency in Microsoft Suite and ability to navigate multiple chat channels
A company is looking for a Bilingual English and Spanish Patient Support Center Representative.
Key Responsibilities
Assist patients and providers with scheduling, referrals, and medication refills through inbound calls
Multi-task using multiple software systems while adhering to performance goals for patient satisfaction and quality
Document interactions accurately during calls and assist with resolving patient issues as needed
Required Qualifications
High School Diploma / GED or equivalent work experience
Must be 18 years of age or older
2+ years of experience in a customer service-based role
Bilingual fluency in English and Spanish
Proficiency in Microsoft Suite and ability to navigate multiple chat channels