Branch Operations Support Officer

A company is looking for a Branch Operations Support Officer. Key Responsibilities Provide phone and email support to banking centers while adhering to established Service Level Agreements (SLA's) Assist banking center staff with branch activities and customer service, serving as the expert on operating procedures Monitor service trends and provide coaching and mentoring for process improvement Required Qualifications, Training, and Education Bachelor's degree in Business Administration, Management, or Finance preferred Minimum of five years of banking experience, including branch experience Demonstrated leadership ability and skills Understanding of branch operating policies and procedures Proficiency in basic computer applications such as Microsoft Office

Mar 15, 2025 - 00:37

A company is looking for a Branch Operations Support Officer. Key Responsibilities Provide phone and email support to banking centers while adhering to established Service Level Agreements (SLA's) Assist banking center staff with branch activities and customer service, serving as the expert on operating procedures Monitor service trends and provide coaching and mentoring for process improvement Required Qualifications, Training, and Education Bachelor's degree in Business Administration, Management, or Finance preferred Minimum of five years of banking experience, including branch experience Demonstrated leadership ability and skills Understanding of branch operating policies and procedures Proficiency in basic computer applications such as Microsoft Office