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California Licensed Call Center Agent
A company is looking for a Call Center Agent. Key Responsibilities Provide information to the public on various Air Quality Programs Triage inbound calls and schedule consumer appointments based on needs assessment Verify and enter consumer application data into the Program database Required Qualifications, Training, and Education High proficiency with database-related software applications Knowledge of current principles and practices of customer service Ability to assess consumer eligibility for appropriate programs Experience in scheduling appointments and managing consumer interactions Familiarity with air quality programs is preferred
A company is looking for a Call Center Agent.
Key Responsibilities
Provide information to the public on various Air Quality Programs
Triage inbound calls and schedule consumer appointments based on needs assessment
Verify and enter consumer application data into the Program database
Required Qualifications, Training, and Education
High proficiency with database-related software applications
Knowledge of current principles and practices of customer service
Ability to assess consumer eligibility for appropriate programs
Experience in scheduling appointments and managing consumer interactions
Familiarity with air quality programs is preferred
