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California Licensed Customer Service Rep
A company is looking for a Senior Customer Service Representative. Key Responsibilities Educate and inform customers about the organization's programs and services Resolve customer concerns related to claims, authorizations, and IPA functionality Maintain quality standards for call handling and support departmental guidelines Required Qualifications High School Diploma / GED or equivalent work experience 1+ years of experience in a Medicare and HMO environment 1+ years of customer service experience in a medical setting Ability to identify and maintain confidentiality (HIPAA) Familiarity with computer systems and ability to type 40-50 words per minute
A company is looking for a Senior Customer Service Representative.
Key Responsibilities
Educate and inform customers about the organization's programs and services
Resolve customer concerns related to claims, authorizations, and IPA functionality
Maintain quality standards for call handling and support departmental guidelines
Required Qualifications
High School Diploma / GED or equivalent work experience
1+ years of experience in a Medicare and HMO environment
1+ years of customer service experience in a medical setting
Ability to identify and maintain confidentiality (HIPAA)
Familiarity with computer systems and ability to type 40-50 words per minute