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Care Guide
A company is looking for a Care Guide to support clinical trial participants and site staff. Key Responsibilities Provide proactive support via phone, email, and chat to clinical trial participants and site staff Manage inbound calls and conduct remote outbound calls Be available during non-business hours, including evenings and weekends Required Qualifications High school diploma or GED with 3+ years of patient interaction experience, or a 4-year degree with 1+ year of experience Experience working with sensitive patient populations is preferred Ability to document effectively in the Zendesk platform Experience in the medical device industry or clinical trial settings is a plus Good clinical practice training is preferred
A company is looking for a Care Guide to support clinical trial participants and site staff.
Key Responsibilities
Provide proactive support via phone, email, and chat to clinical trial participants and site staff
Manage inbound calls and conduct remote outbound calls
Be available during non-business hours, including evenings and weekends
Required Qualifications
High school diploma or GED with 3+ years of patient interaction experience, or a 4-year degree with 1+ year of experience
Experience working with sensitive patient populations is preferred
Ability to document effectively in the Zendesk platform
Experience in the medical device industry or clinical trial settings is a plus
Good clinical practice training is preferred
