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Bilingual Member Services Lead
A company is looking for a Lead, Member and Provider Services (Bilingual). Key Responsibilities Hire and manage a team, overseeing performance management and development Monitor team outcomes and operational KPIs, conducting analysis and action planning Lead team communication and engagement, fostering an inclusive culture aligned with company values Required Qualifications 2+ years experience in operations or customer service Bilingual in Spanish (read, write, and speak) 2+ years of direct people management experience 2+ years of experience using data to drive improvements Experience in LEAN practices
A company is looking for a Lead, Member and Provider Services (Bilingual).
Key Responsibilities
Hire and manage a team, overseeing performance management and development
Monitor team outcomes and operational KPIs, conducting analysis and action planning
Lead team communication and engagement, fostering an inclusive culture aligned with company values
Required Qualifications
2+ years experience in operations or customer service
Bilingual in Spanish (read, write, and speak)
2+ years of direct people management experience
2+ years of experience using data to drive improvements
Experience in LEAN practices
