Community Support Specialist
A company is looking for a Community Support Specialist. Key Responsibilities Monitor community and social platforms to provide technical support for users Moderate and organize the community forum to maintain a healthy environment Collaborate with cross-functional teams to report and resolve technical issues Required Qualifications 3+ years of experience in a support or community environment for a technical SaaS product Familiarity with design processes and tools Good technical capability with the ability to simplify complex ideas A bias towards action and responsiveness Agile and adaptive attitude suited for a startup culture
