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Community Support Specialist
A company is looking for a Community Support Specialist. Key Responsibilities Monitor community and social platforms to provide technical support for users Moderate and organize the community forum to maintain a healthy environment Collaborate with cross-functional teams to report and resolve technical issues Required Qualifications 3+ years of experience in a support or community environment for a technical SaaS product Familiarity with design processes and tools Good technical capability with the ability to simplify complex ideas A bias towards action and responsiveness Agile and adaptive attitude suited for a startup culture
A company is looking for a Community Support Specialist.
Key Responsibilities
Monitor community and social platforms to provide technical support for users
Moderate and organize the community forum to maintain a healthy environment
Collaborate with cross-functional teams to report and resolve technical issues
Required Qualifications
3+ years of experience in a support or community environment for a technical SaaS product
Familiarity with design processes and tools
Good technical capability with the ability to simplify complex ideas
A bias towards action and responsiveness
Agile and adaptive attitude suited for a startup culture