Concierge Scheduling Agent

A company is looking for a Concierge Scheduling Agent to assist with patient scheduling for imaging procedures. Key Responsibilities Manage the member scheduling process, including collecting patient demographics and eligibility information Ensure a high-quality customer experience and collaborate with the KIS Imaging team Assist in patient case management, appointment confirmation, and claims management Required Qualifications 2+ years in a customer service role within the healthcare or medical industries Strong relationship-building skills with effective communication Experience in a deadline-driven environment with organizational skills Ability to maintain confidentiality and handle sensitive information Experience in medical scheduling, claims, benefits, and eligibility verification is a plus

Feb 17, 2025 - 15:01

A company is looking for a Concierge Scheduling Agent to assist with patient scheduling for imaging procedures. Key Responsibilities Manage the member scheduling process, including collecting patient demographics and eligibility information Ensure a high-quality customer experience and collaborate with the KIS Imaging team Assist in patient case management, appointment confirmation, and claims management Required Qualifications 2+ years in a customer service role within the healthcare or medical industries Strong relationship-building skills with effective communication Experience in a deadline-driven environment with organizational skills Ability to maintain confidentiality and handle sensitive information Experience in medical scheduling, claims, benefits, and eligibility verification is a plus