Contact Center Associate 3

A company is looking for a Contact Center Associate 3 to serve as a Team Lead in a remote position. Key Responsibilities: Acts as team lead and first point of escalation for agents and customers Monitors agent calls for quality assurance and ensures adherence to schedules Trains new agents and provides support across all services within the team Required Qualifications: High School diploma or equivalent Minimum 3 years of relevant experience General knowledge of office procedures and operations Ability to handle difficult situations with professional composure Any relevant education, certifications, and/or work experience may be considered

Mar 8, 2025 - 02:01

A company is looking for a Contact Center Associate 3 to serve as a Team Lead in a remote position. Key Responsibilities: Acts as team lead and first point of escalation for agents and customers Monitors agent calls for quality assurance and ensures adherence to schedules Trains new agents and provides support across all services within the team Required Qualifications: High School diploma or equivalent Minimum 3 years of relevant experience General knowledge of office procedures and operations Ability to handle difficult situations with professional composure Any relevant education, certifications, and/or work experience may be considered