Contact Center Operations Supervisor

A company is looking for a Contact Center Operations Supervisor to oversee the daily operations of the patient access center. Key Responsibilities Manage team performance and ensure adherence to financial and operational goals Optimize processes and implement new technology solutions to enhance service delivery Ensure high standards of customer service and foster long-term client relationships Required Qualifications 3+ years of experience in a contact center or customer service role, including 1+ years in a supervisory capacity Experience in healthcare or patient access operations Strong leadership and team management skills Ability to manage operational tasks and achieve performance goals Proficiency in using technology to enhance team processes and operations

Mar 20, 2025 - 00:20

A company is looking for a Contact Center Operations Supervisor to oversee the daily operations of the patient access center. Key Responsibilities Manage team performance and ensure adherence to financial and operational goals Optimize processes and implement new technology solutions to enhance service delivery Ensure high standards of customer service and foster long-term client relationships Required Qualifications 3+ years of experience in a contact center or customer service role, including 1+ years in a supervisory capacity Experience in healthcare or patient access operations Strong leadership and team management skills Ability to manage operational tasks and achieve performance goals Proficiency in using technology to enhance team processes and operations