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Contact Center Operations Supervisor
A company is looking for a Supervisor, Contact Center Operations. Key Responsibilities Oversees daily operations of contact center teams to ensure customer satisfaction and compliance with standards Monitors workflow and metrics to ensure adherence to performance, quality, and efficiency standards Provides training and coaching to direct reports and collaborates on training materials for the contact center team Required Qualifications Bachelor's degree and 4+ years of related experience, or equivalent experience Experience in managing contact center operations Ability to prioritize tasks and make independent decisions Experience in training and developing team members Knowledge of compliance requirements and operational best practices
A company is looking for a Supervisor, Contact Center Operations.
Key Responsibilities
Oversees daily operations of contact center teams to ensure customer satisfaction and compliance with standards
Monitors workflow and metrics to ensure adherence to performance, quality, and efficiency standards
Provides training and coaching to direct reports and collaborates on training materials for the contact center team
Required Qualifications
Bachelor's degree and 4+ years of related experience, or equivalent experience
Experience in managing contact center operations
Ability to prioritize tasks and make independent decisions
Experience in training and developing team members
Knowledge of compliance requirements and operational best practices
