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Customer Education Manager
A company is looking for a Customer Education Manager to oversee customer onboarding and training processes. Key Responsibilities Conduct onboarding meetings and training sessions for customers, ensuring understanding of product functionalities Collaborate with internal teams to refine onboarding programs and update educational materials Track customer usage and progress, identifying areas for improvement in tool adoption and training processes Required Qualifications Bachelor's degree in education, business, or a similar field 3-5 years of teaching/training experience, preferably in a SaaS environment Minimum of 2 years' experience with customer onboarding or training in a SaaS company Strong knowledge of screen sharing software and productivity tools like G-Suite and MS Office High emotional intelligence and the ability to prioritize and manage time effectively
A company is looking for a Customer Education Manager to oversee customer onboarding and training processes.
Key Responsibilities
Conduct onboarding meetings and training sessions for customers, ensuring understanding of product functionalities
Collaborate with internal teams to refine onboarding programs and update educational materials
Track customer usage and progress, identifying areas for improvement in tool adoption and training processes
Required Qualifications
Bachelor's degree in education, business, or a similar field
3-5 years of teaching/training experience, preferably in a SaaS environment
Minimum of 2 years' experience with customer onboarding or training in a SaaS company
Strong knowledge of screen sharing software and productivity tools like G-Suite and MS Office
High emotional intelligence and the ability to prioritize and manage time effectively