Customer Experience Manager with License

A company is looking for a Customer Experience Manager. Key Responsibilities Lead, onboard, train, and mentor a team of Customer Experience Supervisors Review data analytics to ensure service level agreements (SLA) and performance goals are met Identify staffing trends and manage actions related to hiring, promotions, and disciplinary measures Required Qualifications 3-5 years of leadership experience, preferably in call center or auto insurance Personal Lines License or willingness to obtain within 90 days of employment Strong training leadership and management skills Proficiency in data analysis and interpretation Strong proficiency in Google Suite (Sheets, Docs, Slides)

Feb 24, 2025 - 23:38

A company is looking for a Customer Experience Manager. Key Responsibilities Lead, onboard, train, and mentor a team of Customer Experience Supervisors Review data analytics to ensure service level agreements (SLA) and performance goals are met Identify staffing trends and manage actions related to hiring, promotions, and disciplinary measures Required Qualifications 3-5 years of leadership experience, preferably in call center or auto insurance Personal Lines License or willingness to obtain within 90 days of employment Strong training leadership and management skills Proficiency in data analysis and interpretation Strong proficiency in Google Suite (Sheets, Docs, Slides)