Customer Onboarding Manager

A company is looking for a Customer Onboarding Manager. Key Responsibilities Run one-on-one onboarding sessions with assigned customers, coaching them through various processes Meet and exceed onboarding health targets consistently Contribute to the customer journey by collaborating with sales and product teams to enhance the onboarding experience Required Qualifications 4+ years in a customer-facing role, preferably in SaaS or related tech Experience managing projects with Enterprise-level customers Ecommerce or martech experience is highly preferred Experience in a high-growth, early-stage environment is preferred Strong process orientation to ensure a consistent and repeatable experience

Feb 11, 2025 - 03:48

A company is looking for a Customer Onboarding Manager. Key Responsibilities Run one-on-one onboarding sessions with assigned customers, coaching them through various processes Meet and exceed onboarding health targets consistently Contribute to the customer journey by collaborating with sales and product teams to enhance the onboarding experience Required Qualifications 4+ years in a customer-facing role, preferably in SaaS or related tech Experience managing projects with Enterprise-level customers Ecommerce or martech experience is highly preferred Experience in a high-growth, early-stage environment is preferred Strong process orientation to ensure a consistent and repeatable experience