Customer Retention Representative

A company is looking for an XM Care Representative (Retention). Key Responsibilities Engage with customers to identify and resolve issues related to provisioning, billing, and service concerns Promote products and services while ensuring a positive customer experience and achieving sales goals Utilize multiple systems to accurately process service orders and troubleshoot complex issues Required Qualifications, Training, and Education High School Diploma or GED 0-2 years of relevant work experience Ability to work nights, weekends, and variable schedules as needed Technical knowledge to assist with troubleshooting and resolving customer issues Willingness to engage in ongoing training and team collaboration

Mar 13, 2025 - 21:52

A company is looking for an XM Care Representative (Retention). Key Responsibilities Engage with customers to identify and resolve issues related to provisioning, billing, and service concerns Promote products and services while ensuring a positive customer experience and achieving sales goals Utilize multiple systems to accurately process service orders and troubleshoot complex issues Required Qualifications, Training, and Education High School Diploma or GED 0-2 years of relevant work experience Ability to work nights, weekends, and variable schedules as needed Technical knowledge to assist with troubleshooting and resolving customer issues Willingness to engage in ongoing training and team collaboration