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Customer Service Advocate II
A company is looking for a Customer Service Advocate II to provide support for customer inquiries. Key Responsibilities Responds accurately and courteously to customer inquiries via multiple channels and documents interactions Processes adjustments and coordinates with other departments to resolve customer issues Maintains records on customer feedback and assists in training new employees Required Qualifications High School Diploma or equivalent 1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experience Basic computer operating skills and familiarity with standard office equipment Ability to handle confidential information with discretion Ability to learn and operate multiple computer systems effectively
A company is looking for a Customer Service Advocate II to provide support for customer inquiries.
Key Responsibilities
Responds accurately and courteously to customer inquiries via multiple channels and documents interactions
Processes adjustments and coordinates with other departments to resolve customer issues
Maintains records on customer feedback and assists in training new employees
Required Qualifications
High School Diploma or equivalent
1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experience
Basic computer operating skills and familiarity with standard office equipment
Ability to handle confidential information with discretion
Ability to learn and operate multiple computer systems effectively
