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Customer Service Advocate II
A company is looking for a Customer Service Advocate II - Outbound. Key Responsibilities Conducts outbound calls to members and providers for educational and informational support Escalates calls when providers cannot deliver solutions and serves as front-line support for inquiries Documents information for quality tracking and maintains performance standards based on contact center metrics Required Qualifications High School diploma or GED is required 1 - 2 years of related experience is necessary Vocational or technical education may be required in addition to work experience Experience in a contact center environment is preferred
A company is looking for a Customer Service Advocate II - Outbound.
Key Responsibilities
Conducts outbound calls to members and providers for educational and informational support
Escalates calls when providers cannot deliver solutions and serves as front-line support for inquiries
Documents information for quality tracking and maintains performance standards based on contact center metrics
Required Qualifications
High School diploma or GED is required
1 - 2 years of related experience is necessary
Vocational or technical education may be required in addition to work experience
Experience in a contact center environment is preferred