Customer Service Advocate III
A company is looking for a Customer Service Advocate III to resolve complex issues for members and providers. Key Responsibilities Assess and research customer service needs, initiating corrective actions as necessary Provide support on complex member or provider issues to ensure high-quality service Document customer interactions and communicate updates to leadership through root cause analysis Required Qualifications High School diploma or GED required 2 - 4 years of related experience required Vocational or technical education may be required in addition to work experience Continuous learning education or on-the-job training may be necessary Experience in a high-paced contact center environment preferred
A company is looking for a Customer Service Advocate III to resolve complex issues for members and providers.
Key Responsibilities
Assess and research customer service needs, initiating corrective actions as necessary
Provide support on complex member or provider issues to ensure high-quality service
Document customer interactions and communicate updates to leadership through root cause analysis
Required Qualifications
High School diploma or GED required
2 - 4 years of related experience required
Vocational or technical education may be required in addition to work experience
Continuous learning education or on-the-job training may be necessary
Experience in a high-paced contact center environment preferred
