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Customer Service Senior Team Lead
A company is looking for a Customer Service Senior Team Lead (Full remote within Spain). Key Responsibilities Supervise daily operations and guide team performance to ensure KPI achievement Conduct performance reviews and propose innovative solutions for process improvements Collaborate with cross-functional teams and manage staffing schedules to ensure service coverage Required Qualifications 8 months to 1 year of experience in a Team Lead role or 4+ years in a similar customer service role Strong analytical skills and autonomy in decision-making Ability to guide and motivate the team to meet targets and KPIs Proactive mindset focused on delivering long-term operational solutions Availability to work on weekends as required by the business
A company is looking for a Customer Service Senior Team Lead (Full remote within Spain).
Key Responsibilities
Supervise daily operations and guide team performance to ensure KPI achievement
Conduct performance reviews and propose innovative solutions for process improvements
Collaborate with cross-functional teams and manage staffing schedules to ensure service coverage
Required Qualifications
8 months to 1 year of experience in a Team Lead role or 4+ years in a similar customer service role
Strong analytical skills and autonomy in decision-making
Ability to guide and motivate the team to meet targets and KPIs
Proactive mindset focused on delivering long-term operational solutions
Availability to work on weekends as required by the business