Customer Service Specialist

A company is looking for a Customer Service Specialist to deliver quality customer service and assist with departmental duties. Key Responsibilities Answer incoming customer service calls and walk-in inquiries Conduct financial interviews with patients to assess payment ability and establish payment plans Maintain productivity and quality standards while ensuring compliance with applicable laws and regulations Required Qualifications, Training, and Education High School diploma or GED is required One year of experience in data processing, word processing, accounting, or healthcare clerical work is required Additional courses in medical terminology and office practices are preferred Certifications such as Certified Healthcare Financial Professional (CHFP) or Certified Revenue Cycle Representative (CRCR) are preferred No licensure or certification is required

Feb 12, 2025 - 17:31

A company is looking for a Customer Service Specialist to deliver quality customer service and assist with departmental duties. Key Responsibilities Answer incoming customer service calls and walk-in inquiries Conduct financial interviews with patients to assess payment ability and establish payment plans Maintain productivity and quality standards while ensuring compliance with applicable laws and regulations Required Qualifications, Training, and Education High School diploma or GED is required One year of experience in data processing, word processing, accounting, or healthcare clerical work is required Additional courses in medical terminology and office practices are preferred Certifications such as Certified Healthcare Financial Professional (CHFP) or Certified Revenue Cycle Representative (CRCR) are preferred No licensure or certification is required